Help Center

Find the right answer before a support ticket

PRAMAAN Help covers verification, worker badges, DPDP, billing, APIs, societies, and support escalation with careful routing for sensitive cases.

VerificationWorker badgesDPDPBillingAPIsSocietiesHuman handoff

Ask PRAMAAN DSR requests

Search consent, refund, worker badge, API, DSR...

How PRAMAAN verification worksStart, consent, payment, result, and escalation.Worker badge basicsWorker-owned badge sharing and privacy.DPDP FAQPurpose, consent, retention, DSR, and grievance.Billing and refundsPayment IDs, invoices, refund policy, and billing support.API quickstartSandbox-first API and signed webhook setup.Society admin FAQResponsible RWA and society verification workflows.Human handoffWhen a human should handle the case.Delete my dataAccess, correction, erasure, nomination, and grievance.

Route by topic, not by guesswork

Verification

Consent-first checks, source-backed signals, result interpretation, and manual review.

How PRAMAAN verification works DPDP consent basics Human handoff

Worker Badges

Portable worker-owned badges, QR sharing, renewal, correction, and privacy.

Worker badge basics Worker badge FAQ Delete or export my data

Business

Trial tiers, business review needs, fixture examples, and business workflows.

Business trial tiers API quickstart Billing and refunds

Trust and DPDP

Purpose, consent, DSR, grievance, India-region data, and careful support handling.

DPDP FAQ Delete or export my data Security and India-region data

Billing

Self-serve checkout, invoices, GST, refund policy, and enterprise billing paths.

Billing and refunds Pricing Refund policy

APIs and Webhooks

Sandbox-first integration, consent status, signed webhooks, and production review.

API quickstart and webhooks Fixture examples API docs

Societies

Responsible RWA workflows, worker onboarding, vendor access, and coexistence guidance.

Society admin FAQ MyGate and society workflows Worker badge basics

Support

Human handoff, DSR, grievance, billing, and sensitive case routing.

When to talk to a human Start DSR request File grievance

Audience paths

Workers, households, societies, developers, and DPDP users need different first answers

For workers

Badge sharing, corrections, privacy, renewal, and misuse support.

For households

First verification, result interpretation, billing, and human handoff.

For business teams

Trial tiers, admin readiness, billing, APIs, and production review.

For societies/RWAs

Worker onboarding, vendor access, role-aware use, and anti-surveillance guardrails.

For developers

Sandbox keys, signed webhooks, idempotency, and production access.

For data-rights users

Access, correction, erasure, nomination, consent withdrawal, and grievance.

Human handoff

When to talk to a human

Use human handoff for legal questions, enterprise-specific reviews, billing-sensitive cases, account-specific issues, unclear verification results, and DSR or grievance escalation.

Talk to a human Read handoff guide

Support safety

Do not paste raw identity data into support

Keep Aadhaar, PAN, OTPs, raw documents, full passport numbers, and sensitive screenshots out of chat and free-text fields. PRAMAAN support asks for ticket/reference IDs, not raw secrets.

Start DSR request File grievance

Glossary

Plain-language terms for support and sales calls

DPDP Aadhaar BGV KYC Trust Score Worker Badge Consent Artifact Data Fiduciary DSR Webhook Signature Refund Clock India-region Storage

Knowledge base scale

250 FAQ topic pages remain available

The enterprise support layer now highlights priority paths while preserving the broader generated FAQ corpus for long-tail discovery.