This is PRAMAAN’s statutory channel for personal-data handling concerns. For product help, billing, or ordinary support, start with support or the DPO path where applicable.
Grievance Redressal Officer & Data Protection Officer, Talpro India Private Limited
Use this channel for grievances about PRAMAAN personal-data handling, verification data, or rights handling.
Each grievance creates a statutory case record and acknowledgement clock.
PRAMAAN verifies identity or representative authority before acting on personal-data requests.
If unresolved within the stated period, escalation rights are explained without hiding the officer contact.
Use the right channel
File a grievance here when the issue is about personal-data handling or a statutory data-rights concern. Ordinary product support, login delivery, pricing, or billing questions should use help or contact.
What happens next
Use the form below or email the Grievance Officer with your concern.
PRAMAAN checks whether you are the data principal or an authorised representative.
A statutory case record is created with the grievance purpose and audit trail.
Acknowledgement target is 24 hours.
Resolution target is 15 days, with escalation guidance where needed.
Accessible form
The form posts to PRAMAAN’s DSR endpoint and returns a ticket ID. Do not include unnecessary identity documents in free text; the team will request only what is needed for identity or authority checks.
Careful statutory wording
If the Grievance Officer does not satisfy your complaint within 30 days, you may have escalation rights under DPDP §27. PRAMAAN will provide the currently applicable Data Protection Board contact path when it is available and applicable to your matter.
Data minimisation
Grievance handling does not expose verification documents unnecessarily. Access is limited to the facts needed to identify the case, verify authority, understand the concern, and respond.
For privacy rights, start with DSR or DPO. For statutory grievance redressal, use this page and keep your ticket ID.